Truck Free shipping on orders over £100
Delivery Over 20,000 genuine spare parts in stock
Map Order before 4pm for next day delivery
Help Contact us 24/7 for advice & information

Privacy & Cookie Policy

The HeatXchange Ltd will endeavor to keep your privacy protected at all times. Set out below are the details of our privacy policy explaining use, and why we use, information we collect from you, and how you can let us know if you would like us to restrict the use of that information and other procedures we have in place to protect your privacy.


The information we collect and how we use it 

When you register with us we need to know your name, address, postcode or zip code, telephone number and email address.


We collect this information for the following reasons:

  • To process your registration.
  • To help process any orders you may make through the site.
  • To help us communicate with you.
  • To track and gather website usage information for the purpose of improving our services. We do not pass on any of your details to third parties, with the exception of agents or sub contactors working directly under the control of The HeatXchange Ltd.
  • From time to time provide you with details and information of changes to the web site, special offers and promotions. If you do not want to receive these messages please send a blank email to [email protected]


What are cookies and how do we use them


Cookies are small pieces of alphanumeric code that identify the user by transferring information to your computers hard drive through your web browser when you visit our website.


This tiny piece of code allows our system to recognise your computer when you visit our website on subsequent occasions. This helps us improve our service to you. Cookies also tell us which areas of our website that you visit most frequently. By aggregating this traffic information we are able to improve the service and range of products we offer you, and hopefully make the web site easier for you to use. We do not track individual pages you visit, only an aggregate view of all the pages viewed by all our visitors.


It is possible to reject the cookies we send to you by visiting the "Help" section of your browser


Protecting data and information you provide.

The Internet continues to improve in terms of safe usage and personal security, however it is NOT a fully secure medium. We use industry standard procedures to protect you and us from unauthorised access to our web site and you information. In addition we will never disclose any information about you and we operate fully within the compliance requirements of the 1998 Data Protection Act. ( The Data Protection Act is United Kingdom statute law and is commensurate with other data protection requirements in some other countries, including the European Union, USA, Canada, Australia and New Zealand. Other States and countries may not have similar protections in place.)


Our customers can be assured that The HeatXchange Ltd provide the maximum security, to safeguard your Credit card details and other personal information, using the highest level of encryption possible (128 bit). Your credit card details are not stored on the website, or any of our servers, once payment has been processed.


Usage Consent.

The process of submitting your information indicates your consent to the use of the information supplied as set out in this policy. Major changes to our privacy policy will be noted on this page and possibly on other pages of the web site to draw your attention to any changes that have been made and how they may affect you. Additionally we will also email you should we make any changes so that you may consent to our continued use of your information in the way outlined within the changes made. The continued use of the The HeatXchange website will signify that you have agreed to any such changes made.


Changing your details or canceling your registration.

If you wish to change or update your name, home address, phone number, email address or any other information including the cancellation of your registration please email us with any new details to [email protected]


Closure, Transfer or Sale of Business.

Should The HeatXchange cease to trade on the Internet we will destroy any personal information we may have collected about you.


In the case of the business being sold, transferred or merged your details may be passed on to the principles of prospective advisers, purchasers or other directly involved parties, pertaining to due diligence of the business and any subsequent sale of the business.


Need to know more?... How to contact us.

If you feel we have omitted any detail from our privacy policy or you have any views or ideas on how we could improve the policy please send your comments to:


[email protected]